Devolución, cancelación y cambios

Refunds, Cancellations and Exchanges

Products

All of our products have a 15 day money back guarantee with the exception of all virtual services or products. You must include a valid original purchase order number from SerranosKitchen.com.

The refund of the amount in case of reimbursement will be made by the same payment method used by the customer at the time of purchase.

Returned products must be in their original packaging without any missing contents. Returned products that are not in their original packaging with missing contents are subject to a minimum restocking fee of €5.

Return shipping is at the buyer's expense unless otherwise stated by our support team. The customer will receive a refund for the product, shipping and handling fees will not be refunded.

* Recommended: We suggest adding a tracking/delivery confirmation number on returned packages to ensure that your return is received. Serrano's Kitchen is not responsible for return packages lost or stolen during transit / delivery.

* Note: All offers and promotional items are not eligible for returns, exchanges or warranties.

* Package returns / refunds: To receive a refund, you must return all items within the package. Discounted bundled items that are not returned will be converted to a full price purchase and the order will be refunded accordingly.

Courses, masters or classes

In the event that the payment of the enrolment fee or the course by the student is considered as reserved or full payment, the following conditions are established:

80% of the payment will be refunded if the student cancels the course or classes before 15 calendar days prior to the start of the course (the date of receipt will be counted).
50% of the payment will be refunded if the student cancels the course or classes within 10 calendar days prior to the start of the course or classes (counting the date of receipt).
The student will not be entitled to a refund if he/she cancels the course within 9 calendar days prior to the start of the course or classes.
In the event that the refund is due to an error on the part of Serrano's Kitchen, the non-admission of the student or the need to cancel the course, the student will be entitled to a full refund of the payment for all types of courses or classes.

The refund in case of reimbursement will be made by the same payment method used by the customer at the time of payment.

The courses and classes will be held as long as the minimum number of students required for the development of the same is reached.

In the event of a cancellation, the enrolled students will be notified well in advance:

Instrument classes: Five days' notice shall be given before the start of classes.
Masters or courses: Five days' notice shall be given before the start of classes.

Serrano's Kitchen reserves the right to cancel any course for administrative or academic reasons.

No refund of tuition or course fees will be accepted for any reason whatsoever once the course has begun.

Recording studio services

No refunds will be accepted for work delivered to the studio and two revisions of the work will be accepted in the event of non-conformity on the part of the client.

Serrano's Kitchen is committed to carry out its work for its clients in the most efficient way and with the highest quality.