All our products have a 15-Day Money Back Guarantee. Items purchased within 15 days can be returned for a refund, except for all services or virtual products. Must include a valid original purchase order number from SerranosKitchen.com.
Returned products must be in their original packaging without any missing contents.
Returned products not in their original packaging with missing contents are subject to a minimum 5 € restocking fee.
Return shipping is at buyer’s cost unless stated otherwise by our support team.
Customer will be given a Product Refund-shipping & handling fees will NOT be refunded.
*Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. Serrano’s Kitchen is not liable for lost or stolen return packages during transit/delivery.
*Please Note: All Sale and Promotional Items are not eligible for Returns, Exchanges, or Warranties.
*Bundle Returns/Refunds: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase and the order will be refunded accordingly.
Courses, masters or classes
In the case that the payment of the tuition or the course by the student is considered reserved or payment completed, the following conditions are established:
- 80% of the amount of the payment will be refunded if the student communicates his withdrawal from the course or classes before 15 calendar days prior to the start of the course (the date of receipt will be counted).
- 50% of the amount of the payment will be returned if the student communicates her withdrawal from the course or classes within 10 calendar days prior to the start of the course (the date of receipt will be counted).
- The student will not have the right to refund the amount if he communicates the withdrawal of the course within 9 calendar days prior to the start of the course or classes.
In the case that the return is caused by a Serrano’s Kitchen error, the non-admission of the student or the need to cancel the course, you will be entitled to a full refund of payment in all types of course or classes.
Courses and classes will be held as long as the minimum number of students required for their development is reached.
In the event of cancellation, those registered will be notified in advance:
- Instrument classes: You will be notified 5 days before the classes start date.
- Courses or Master: It will be pre-notified 5 days before the start date of the course or master.
- Serrano’s Kitchen reserves the right to cancel any course for administrative or academic reasons.
The refund of the cost of tuition fees or course payment once the course has started will not be accepted for any reason.
Recording Studio Services
Returns will not be accepted for the work delivered in the studio and two reviews of the work will be accepted in case of disagreement by the client.
Serrano’s Kitchen is committed to carrying out its work for its clients in the most efficient and highest quality manner.