All our products have a 15-Day Money Back Guarantee. Items purchased within 15 days can be returned for a refund, except for all services or virtual products. Must include a valid original purchase order number from SerranosKitchen.com.
Returned products must be in their original packaging without any missing contents.
Returned products not in their original packaging with missing contents are subject to a minimum 5 € restocking fee.
Return shipping is at buyer’s cost unless stated otherwise by our support team.
Customer will be given a Product Refund-shipping & handling fees will NOT be refunded.
*Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. Serrano’s Kitchen is not liable for lost or stolen return packages during transit/delivery.
*Please Note: All Sale and Promotional Items are not eligible for Returns, Exchanges, or Warranties.
*Bundle Returns/Refunds: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase and the order will be refunded accordingly.