Shipping

All orders are shipped within 1-3 business days of placing an order. The date you receive your order will depend on the shipping method you select.

The following shipping methods are currently available:

FREE SHIPPING
SerranosKitchen.com offers free shipping on all domestic orders placed on our website, with a minimum order sizes of 30 € or special exceptions.

Just because shipping is free doesn’t mean it should take a long time. SerranosKitchen.com understands that getting your items quickly is important to you, reason why we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 4-6 business days.

We process and ship orders Monday to Friday 9am to 5pm Pacific Standard Time. Orders placed after 5pm PST will be processed the following business day.

INTERNATIONAL SHIPPING

SerranosKitchen.com ships to a variety of international countries through UPS Services that you can choose at the end of the checkout.

International shipping usually arrives within 2 – 15 business days from the shipped date, excluding holidays.

Standard delivery is not available for international shipments.

International Taxes, Duties and Customs Fees

Serranos Kitchen ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country’s custom policies please contact your local customs office.

UPS local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

TRACKING YOUR ORDER

Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. This email will contain your order number, which along with the zip code of your shipping address, will be all you need to track your order.